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Terms and Conditions

Terms and Conditions

Thank you for visiting the Just Believe Florist website (the“Site”) of Just Believe Florist Limited (Just Believe). Access to and use ofthe Site and related services (collectively, the “Services”) are made availableto you in accordance with the following Terms of Use & Service and anyother rules posted on the Site (collectively, the “Terms and Conditions” or“TC”). By using the Services, such as placing orders on the Site, you areagreeing to all of the Terms and Conditions. Just Believe Florist Limited is acompany registered in Hong Kong SAR. This agreement does not acknowledge anyrelationship between you and Just Believe Florist (partnership, collaboration,employment, or otherwise). It does not entitle you to hold yourself as arepresentative of Just Believe Florist. Just Believe Florist reserves the rightto make changes to the Site, related policies and agreements, the Privacy Policyand this TC at any time. You are advised to check the Site from time to time tocheck the update or changes to the said policies and agreements, the PrivacyPolicy and the TC.


You will need to register an account to use some of the Servicesavailable to you on the Site. In registering an account you agree to provideinformation about yourself that is true, accurate, current, and complete in allrespects. Please refer to our Privacy Policy for more information on how we useyour personal data. If you are under 18, you must let your parents or guardianknow about Just Believe Florist's Privacy Policy before you register to use theSite and the Services. Just Believe Florist reserves the right to only acceptorders from you if you are aged 18 or over. In using the Site, you agree toaccept responsibility for all activities conducted through your account. Youare responsible for keeping your account and password secure. If you feel orsuspect that the security of your account has been compromised or if there isunauthorized use of your account, please contact us immediately.


We may take actions against your account for activitiesincluding, but not limited to:

Using any technology to attempt to hide the use of multipleaccounts or disrupt any of our Services in any way

Initiating communications that contain any unlawful,harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane,hateful, or racially, ethnically or otherwise objectionable material

Advertising or sending unsolicited messages of any kind

Impersonating others or providing any kind of falseinformation

Just Believe Florist reserves the right to terminate anyaccount at its sole discretion. We may send you an email to inform you of thetermination of your account in such event.


All software and Content (which is defined as, or includes,any text, audio or music, video, graphics, photographs, and image) are theintellectual property of Just Believe Florist and are protected by intellectualproperty and copyright laws and international treaty provisions. The Site isfor your personal and non-commercial use only. Any non-personal and/orcommercial use of the Content is only permitted when expressly authorized by JustBelieve Florist and/or its third party licensors. You may not distribute,reproduce, publish, sell or license any Content contained within the Sitewithout prior consent or authorization of Just Believe Florist. Any suchunauthorized actions may result in civil consequences or criminal penalties. JustBelieve Florist reserves the right to withdraw or amend any item of theServices without notice. We will not be liable if for any reason the Site isunavailable at any time and for any period.



The Site may include links to other websites or resourcesthat are not operated or prepared by Just Believe Florist. We have no controlover such sites and resources and we will not accept responsibility for them orbe liable for any loss or damage caused or alleged to be caused by or inconnection with your use of them. Just Believe Florist is not responsible forthe content or accuracy of any off-Site pages, which include but is not limitedto advertisers of the Site. Use of these external websites or resources will beat your own risk and subject to the terms of use and service contained withineach of such sites.



In order to place orders with us, you must meet ourconditions of eligibility:


Be aged 18 years of age or over

Be in possession of a valid credit/debit card issued by alicensed bank acceptable to Just Believe Florist for payment, unless you haveopted to pay in cash on delivery

Providing personal and payment details that are warranted byyou to be both valid and accurate (email address, real name, phone number,address and other requested information as indicated on the Site)


In placing an order with us, you authorize Just BelieveFlorist to process a charge or charges on your credit/debit card or PayPalaccount in the amount of the total purchase price of your order. You alsoexpressly authorize us to use personal information provided by you to performappropriate anti-fraud checks such as credit checks and also to, wherenecessary, transmit or obtain information about you to or from third partiesincluding, but not limited to, credit reference or fraud-prevention agencies,which may keep a record of that information. Please refer to our Privacy Policyfor further information about how we use your data. All orders are subject tostock availability and confirmation of the order price. Items in your shoppingbasket are not reserved and may be purchased by other customers. The Site isfor your personal use only. You may not purchase goods from the Site forreselling purposes or commercial exploitation.


Just Believe Florist will endeavor to ensure that theContent and the product descriptions on the Site to be accurate and complete aspossible. We however do not warrant that Content and product descriptions areaccurate, complete, current or error-free. Please refer to our "ReturnPolicy" if you feel a product offered by Just Believe Florist is not as described.



Prices are shown on the Site in Hong Kong Dollars (HKD).Prices displayed on the Site at the time your order is accepted will be honoredexcept in the case of obvious error. Whilst we use our best endeavors to ensurethat all prices appearing on the Site are accurate, we do not guarantee thatthey are error-free and reserve our right to rectify any errors. If we discoveran error in the price of any products that you have ordered, we will inform youas soon as possible and offer you the option of reconfirming or cancelling yourorder. If we are unable to contact you, we will treat the order as cancelled.If your credit/debit card is not denominated in Hong Kong Dollars (HKD), thefinal price charged in your currency will be calculated by your issuing bank inaccordance with the applicable exchange rate on the day your card issuerprocesses the transaction.



We accept payments made by Shopline Payment, as well aspayments in cash on delivery. By placing an order using one of the aboveCredit/Debit card and online payment methods, you confirm that the Credit/Debitcard(s) or PayPal account used is yours or that you have been authorized by theowner to use it. If your card issuer refuses to authorize payment to JustBelieve Florist, we will not be liable for any delay or non-delivery. Ourpayment processes meet the stringent international security standards set downby the Payment Card Industry to make your shopping experience safe and secure.If you have registered an account on the Site and have decided to save yourcard details with us, your details will be fully encrypted, solely used toprocess card transactions that you have initiated and securely stored on oursystems. In the absence of negligence on our part, we will not be liable forany loss you may suffer if any third party procures unauthorized access to anydata you provide when using our Services.



Once you have entered your personal and payment details andplaced your order, we shall send you an email acknowledging the receipt of yourorder. This email is only a confirmation of receipt of your order and does notconstitute an acceptance of your order. Your order will be accepted and thecontract between you and Just Believe Florist will be completed when we sendyou an email to confirm the goods have been dispatched to you. Only the goodslisted in the confirmation email sent at the time of dispatch are included inthe contract formed. All sales contracts are therefore concluded in Hong KongSAR and are written in English. Just Believe Florist reserves its right not toaccept an order for any reason at its sole discretion. Such reasons include,but are not limited to, one of the following:

The product you ordered is out of stock, or is withdrawn dueto its failure to meet our quality standards or due to the shippingrestrictions applicable to one or all of the ordered items.

We identify a pricing or product description error.

We are unable to obtain authorization for payment.

You do not meet the eligibility criteria to purchase as setout in this TC.


Our Customer Service team will contact you as soon aspossible if there are any problems with your order.


You will be given an indication of the expected deliverytime when you place your order online. Just Believe Florist will try their bestto meet these estimates but cannot guarantee that such estimates must be met. JustBelieve Florist provides standard rate delivery service. Delivery Service doesnot apply to any items offered by other parties.


In order to provide you with the best possible onlineshopping experience. Just Believe Florist provides 7 days quality assurance forall shipping orders. Please retain the receipt and packaging, and contact uswithin 7 days after receiving the products. Once we accept your request, pleasebring the product back to our office, or send it to our return address. We willhandle it properly. Self-pickup order, voucher redemption product, usedproduct, other non-quality issue or late application will not be accepted.Don't send us anything without informing us. For other return and exchangepolicy, please refer to our "Return Policy" page.


Nothing in the TC is intended to affect your rights underthe Law in Hong Kong SAR.


Views expressed in any media by the designers, companies orthird parties, whose products are sold on the Site or with whom we areassociated, are their own. Just Believe Florist takes no responsibility for anysuch views as they do not necessarily reflect ours. Just Believe Florist doesnot guarantee that the use of the Site and Services will be error-free or thatthe Site or the servers that make it available are free of viruses or otherharmful components. We recommend all users of the Site to ensure they haveup-to-date software, including anti-virus, installed. Some events may happenbeyond our reasonable control, such as adverse weather. Under such conditions, JustBelieve Florist will always do its best to aim at maintaining its Services butwill not be responsible for failing to meet any obligations in this TC.


At our request, you agree to compensate us fully and holdus, Just Believe Florist (including its officers, directors, agents,affiliates, licensers, and suppliers), harmless from and against allliabilities, claims, expenses, damages and losses, including legal fees,arising from any breach of the TC by you. This includes the use of the Site byany other persons using your account caused by your action or inaction. If youbreach the TC and we take no action against you, it is no wavier for us toexercise our rights and remedies in any other situation where you breach theTC.


We have our complaints handling procedure that we will useto try to resolve any disputes when they first arise. Please contact ourCustomer Care team for any order related complaints or comments. Just BelieveFlorist respects the intellectual property of others. If you have reason tobelieve your work may have been used in the Site without your permission,please contact us following this complaints handling procedure.


The TC, together with all our policies and procedures, aregoverned by and construed in accordance with Hong Kong SAR law. The relevantcourts of Hong Kong SAR will have exclusive jurisdiction in the event of anydispute or claim associated with these TC.